The Importance of Great Customer Service


I just read an interesting study regarding the shopping preferences of today’s consumers. When asked about their buying decisions, 64% of the consumers polled said that the customer experience was more important than even price in making their purchase choice.

Hmm. Seems like a no-brainer: Offer your customers a great shopping experience and they will likely purchase your product. But you would be surprised at just how many flooring retailers fall short when it comes to providing good customer service. I know, because I hear stories all the time from customers who have “shopped around” for flooring and ultimately ended up making their purchase at Keystone Carpets.

So, what exactly sets us apart?

No high-pressure sales

We’ve all had the unpleasant experience of walking into a store and being greeted by a high-pressure salesman. They come on way too strong and when they determine that you are not going to buy from them drop you like a hot potato. At Keystone Carpets, we understand that flooring is a big investment – and one that you will live with for many years. We never want you to feel rushed in making your purchase decision. With our free in-home estimates, we save you time and gas, no back and forth driving to the big box stores. You have the opportunity to see flooring samples in your home with your own lighting to best match your style and décor. We help you find the best flooring to fit your lifestyle and budget. And will gladly answer any questions or concerns you have about flooring and its care and warranties. We want to provide the best shopping experience you can have in your search for a new floor.

We’ll never “yes you to death”

Shopping for new flooring can be a bit confusing, to say the least. With so many flooring options, different brands, quality levels, and prices, it’s hard to know what type of flooring will work best in your particular situation. That’s where our many decades of experience in the flooring business comes into play. We know our products and how well each will perform under certain conditions. So, while some stores will gladly sell you anything your heart desires if we think the product you’re choosing might not be the best fit for your needs, we’ll tell you. We’ll always offer you options that may work better.

No “hidden” costs

Some stores like to focus primarily on the cost of flooring material alone. At Keystone Carpets, we prefer to give you the full picture. This includes the cost of additional materials (if needed) such as trims, risers for entryway transitions, subfloors, haul away, etc. During our free in-home visit our expert sales associates will visit your home or office to measure your space and tell you exactly what is needed for your total installation. Our price quotes reflect the true final cost for getting your floors done.

Expert installations and maintenance advice

As a local specialty flooring store, we have formed many longstanding customer relationships as most of our business is through returning customers and referrals.  We are experts in flooring installations. This allows us to confidently stand behind your flooring installation, guaranteeing your complete satisfaction.

Aside from proper installation a major factor in a floor’s wear life is its ongoing maintenance. That’s why we take the time to explain the proper maintenance of your new flooring. And should you have any questions, we will be here to answer them – long after your installation is complete.

See for yourself

Schedule a Free in-home estimate and experience great customer service for yourself.kcshawfloorsbanner

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